Review: Park Hyatt Toronto

Read article : Review: Park Hyatt Toronto

I spent about 36 hours in Toronto this past weekend visiting friends, which was my first time spending a night in the city. In the past I’ve visited the city for an afternoon during a long layover, and I’ve spent the night near the airport, but I’ve never spent a night in the city.

As a Hyatt and Starwood loyalist I took a close look at the options — Hyatt has two properties (a Regency and a Park), and then Starwood has several properties, all of which are mid-range and look cookie cutter.

So I decided to book the Park Hyatt Toronto, which had rates of 279CAD per night (~215USD). Best of all that rate was bookable through Virtuoso, which got me the following benefits:

• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests in restaurant
• $100 USD equivalent Resort or Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full, not applicable to Spa Products purchases or Gift shop)
• Early check-in/late check-out, subject to availability

Admittedly a lot of these perks overlapped with my Diamond status, but at a minimum I’d be getting a 100CAD hotel credit. The Virtuoso rate was the same as the flexible rate and just 15CAD per night higher than the advance purchase rate, so was well worth it to me.

I should note that before I stayed here, several friends warned me that this is one of the dumpier Park Hyatts out there, and isn’t really worthy of the Park Hyatt flag, so I came in with fairly low expectations.

I took an Uber to my hotel on Friday evening, which cost about 35CAD. The drive took about 40 minutes, as I was fortunately arriving shortly after prime rush hour.

This is one of the larger Park Hyatt properties, with 346 rooms. The hotel has two towers, which are connected by a long hallway and the lobby.

Park Hyatt Toronto exterior

As I pulled up to the hotel I was completely ignored by the bellmen. Not that I needed help since I just had a carry-on, but usually at luxury hotels (or any hotels, for that matter) they’ll at least greet you and point you towards reception.

Park Hyatt Toronto driveway

When facing the hotel, the lobby is located towards the left, and it’s definitely rather old world, though at least manages not to be too outdated.

While the bellmen ignored me, the front office associate checking me in was extremely friendly and efficient. I was checking in at around 7:20PM and told her I had dinner plans at 7:30PM, so she had me checked in within a minute. She informed me that I’d receive breakfast, and that I’ve also been upgraded to the hotel’s single renovated room, which they’re testing as a model for how to redo all the rooms

Park Hyatt Toronto lobby

I was also given a letter explaining the Virtuoso privileges.

Park Hyatt Toronto Virtuoso welcome letter

My room was located on the opposite side of the hotel, so I took the long hallway to the other end. I sort of loved the design of the hallway, which is timeless, in my opinion.

Park Hyatt Toronto hallway to elevators

At the end of the hallway were the three elevators to guest rooms (which are slightly less timeless, in my opinion).

Park Hyatt Toronto elevators

I took the elevator up to the eighth floor, where my room was located.

Park Hyatt Toronto hallway

I was assigned room 833, which had me turning left out of the elevator, and then it was at the end of the hallway on the right. Let me say once again that this is the one renovated room in the hotel, which they apparently completed a bit over a month ago. They’re testing it for a while to work out the kinks, and will then bring the design hotel-wide.

The room featured a wide entryway, with a connecting door on the right and the bathroom on the left. The room was quite large and it’s clear they wanted to fill all the space, though I found the presence of two benches in the entryway to a standard room to be a bit odd. I can see using one as a luggage stand, but two seems like an overkill.

Park Hyatt Toronto renovated king room entrance

The room was a great size, with a king size bed, curved couch, and desk.

Park Hyatt Toronto renovated king room

The king size bed was extremely comfortable, and I especially liked that the pillows were quite large (I really don’t like square pillows).

Park Hyatt Toronto renovated king room

Park Hyatt Toronto king room

Park Hyatt Toronto renovated king room

The desk featured a comfortable leather chair, lamp, and phone.

Park Hyatt Toronto king room desk

Then in the corner was a curved couch which could seat several people. There was both a side table, as well as a larger table in front of the couch. The couch was comfortable, so I really liked the design, as I haven’t seen one of these in a hotel room before.

There was a big lamp behind the couch. The only issue is that best I could tell you could only turn it on using the button which was on the floor behind the couch. There was no easy way to reach it, though.

Park Hyatt Toronto king room seating area

Across from the bed was a large flat screen TV on a chest, and next to that was the minibar.

Park Hyatt Toronto king room desk & TV

Park Hyatt Toronto king room desk & TV

There was an illy coffee machine inside the minibar, which made some great coffee — I actually liked it more than a Nespresso machine.

Park Hyatt Toronto king room minibar and illy coffee machine

Park Hyatt Toronto king room illy coffee machine

The refrigerated items in the minibar were all in a pull-out drawer, as I’ve found to be the case at many hotels.

Park Hyatt Toronto king room minibar

The room faced views of the surrounding streets and buildings, though since I was only on the eighth floor, there wasn’t much to see. At least the immediate area was pretty quiet.

Park Hyatt Toronto renovated room view

The bathroom featured a sink, toilet, and then a walk-in shower.

Park Hyatt Toronto renovated room bathroom

The toilet was located to the right of the sink, and wasn’t partitioned off in any way.

Park Hyatt Toronto renovated room toilet

Then there was the shower, which had fantastic water pressure and two heads, but there’s just one major issue — the shower controls are on the opposite side of the shower of where you enter. The shower controls aren’t labeled, so the only way to turn on water is by getting in the shower and getting soaked. It amazes me how many hotels screw this up — have the people who designed these showers never stayed in a hotel before?

Park Hyatt Toronto renovated room shower

Park Hyatt Toronto renovated room shower

All bath amenities were the Bergamote 22 line from Le Labo, which is tough to beat.

Park Hyatt Toronto renovated room Bergamote toiletries

I’ve never stayed in the old rooms, though I think the hotel did a fantastic job with their new model room, all things considered. The decor is modern and (for the most part) functional, so I assume this will be a huge improvement over their old rooms.

The first morning I had breakfast at the hotel’s restaurant, Annona, which serves breakfast starting at 6:30AM.

Park Hyatt Toronto restaurant entrance

Park Hyatt Toronto restaurant

The breakfast menu read as follows:

I selected the “Leisure Weekend Breakfast.” While breakfast was included, I couldn’t help but think it was an especially good value for breakfast at a luxury hotel, especially when you consider the prices are in CAD and not USD.

The breakfast came with illy coffee and fresh squeezed orange juice. Since the breakfast included waffles, I was brought a cute maple leaf-shaped bottle of maple syrup.

Park Hyatt Toronto breakfast — orange juice and maple syrup

Park Hyatt Toronto breakfast — illy coffee

The breakfast began with a yogurt parfait, which was tasty as could be.

Park Hyatt Toronto breakfast — yogurt, granola, and fruit parfait

Once the main arrived I realized I had ordered way too much food. Breakfast consisted of toast, waffles with strawberries and bananas, scrambled eggs (which I requested well done), breakfast potatoes, and a side of fruit (which I was offered since I didn’t want any of the meat which usually comes with breakfast).

Park Hyatt Toronto breakfast — scrambled eggs, fresh fruit, and waffles

Breakfast was tasty, though service was slow. There seemed to be one guy serving the entire area, so when I was done it was 15 minutes before I could flag him down and sign the check.

I also ordered room service lunch one day (I know, Anthony Bourdain would be appalled), and ordered french onion soup, chickpea curry with broccoli, and coffee.

Park Hyatt Toronto room service lunch

Both dishes were excellent.

Park Hyatt Toronto room service lunch — french onion soup

Park Hyatt Toronto room service lunch — chickpea and broccoli curry

I also used the hotel’s gym once, which is on the basement level. I’m not sure if they’re renovating the gym and just have a temporary setup or what, because the gym was abysmal.

Park Hyatt Toronto gym

It had more than enough treadmills, ellipticals, and bikes, but other than that just had a set of weights and three weight machines. That would be acceptable for a secluded resort, but for a city hotel that seems rather underwhelming.

Park Hyatt Toronto gym

Park Hyatt Toronto gym

My flight on Sunday morning was at 8AM, so I left the hotel at around 6AM. Check-out was efficient, and the drive to the airport took about 25 minutes.

Park Hyatt Toronto bottom line

Is this property to the level of the Park Hyatt Maldives, Park Hyatt Sydney, etc.? Nope. But it’s a solid city hotel, and given the price point, I’d definitely return.

The renovated room was well done overall, so it’ll be great when the design is expanded to other rooms. I found the hotel’s location to be good, though I’m also not an expert on Toronto. Service at the hotel was hit or miss, and the hotel lacked the lux feeling you get from some other Park Hyatt properties.

But overall Toronto doesn’t seem like an amazing hotel market, so I’d recommend the Park Hyatt (at least the renovated room, which is all I can speak to as of now).

Do you have a favorite Toronto hotel?

Boutique hotels | The Honolulu Advertiser

Read article : Boutique hotels | The Honolulu Advertiser

Posted on: Sunday, March 21, 2004

Boutique hotels

By Chris Oliver
Advertiser Staff Writer

In Paul Theroux's novel "Hotel Honolulu," the narrator becomes the manager of the last small old hotel in Waikiki ... "a kind of 'bowteek hotel,' " the owner, Buddy Hamstra, calls it. The fictional 80-room property with its Paradise Lost bar and assortment of eccentric residents lives in the shadow of becoming a "tear-down," replaced by one of the huge chain establishments.

Theroux's hotel may be fiction, but the concept of a "boutique-style" property — small, intimate and comfortable, with staff who remember your name from one year to the next — is very much alive in Waikiki.

"New York hotelier Ian Schrager gets credit for beginning the trend for smaller and more intimate lodgings," said Tia Gordon of the American Hotels & Lodging Association in Washington D.C. "He wanted to get away from the traditional desk-bed-bath hotel room and put more color and style into smaller and hipper properties."

Islanders are often asked by prospective visitors where they should stay, and we sometimes like to make a little getaway to Waikiki ourselves, playing tourist. Where to go? The Advertiser surveyed a number of smaller hotels offering a variety of price ranges and specialties in Waikiki.

Waikiki Parc

Waikiki Parc Hotel:For some, like Bob Good of Mesa, Ariz., a stay at the Waikiki Parc is "like coming home." He says the level of service is excellent. Photos by Deborah Booker • The Honolulu Advertiser

Hotel employees who remember your name is one reason Bob Good, from Mesa, Ariz., returns to the Waikiki Parc several times a year and says it's "like coming home." He gets a level of service he says is hard to find at hotels on the Mainland. "You can get a room anywhere, but not the quality of service I find here," said Good, 60. "I once left a suitcase behind, and a hotel employee going off their shift personally delivered it to me at the airport. They have the best staff of anywhere I've been."

Smaller and quieter than nearby sister hotel Halekulani, at the end of a cul-de-sac on Helumoa Street, the 297-room, recently renovated Waikiki Parc prides itself on delivering Halekulani-style service at a lower price.

"We have fewer public places in the hotel, so it tends to be quieter. Staff know who you are, and we tend not to have groups, so there is not so much movement," said Patricia Tam, vice president of Halekulani Corp.

Waikiki Parc also pays attention to changing visitor profiles, Tam said. "There's no longer a sharp division between business and leisure travelers. We cater to guests who are frequently doing both. This means an efficient business center and Internet service, workout room, and irons and boards in every room for the increasing number of female business travelers."

Tam said 20 percent of guests are return visitors. "For that to happen, guests must feel a personal tie-in. We are sincere about our services."

Waikiki Parc Hotel, 2233 Helumoa St., 921-7272, www.waikikiparc.com. Kama'aina rates from $125 a night.

W Honolulu

"Boutique" hotels became mainstream when Starwood Hotels & Resorts created its W line, including the W Honolulu, its fifth property, which opened near Diamond Head in 1999. One employee says W stands for "warm, witty, welcoming." Entering the low-ceilinged lobby, the W mood also is cool, chic and sophisticated, definitely mirroring hotelier Schrager's ideal of being a little "on the edge."

"At Diamond Head we're removed from the hustle and bustle of Waikiki," said Teri Orton, W's director of operations. "which promotes the feeling of tranquility. Our staff don't wear name tags, and we personally greet guests with fresh fruit juice and chilled oshibori towels to freshen up while their bags are brought in."

Guests are checked in upstairs in their rooms by "welcome ambassadors." The W has 44 rooms and four suites, including a 2-bedroom penthouse.

Decor and furnishings are Balinese, lighting intimate and subdued. Instead of a hotel lobby, W's entrance mimics a living room, with comfortable sofas that encourage guests to meet and linger.

Weekly guest events include "Revive Wednesdays," a wine and martini party beginning at 6 p.m., and "Wonderlounge" on Fridays and Saturdays beginning at 6 p.m. Diamond Head Grill is open for dinner nightly at 6.

W Honolulu, Diamond Head, 2885 Kalakaua Ave. 922-1700, www.whotels.com. Kama'aina rates from $174 a night for a Diamond Head room.

Outrigger Luana Waikiki

Outrigger Luana: Paige Showe and Derek Rogers relax on a 16th-floor lanai that offers a spectacular view of Waikiki. And keep in mind ... New Otani Kaimana Beach Hotel, 2863 Kalakaua Ave., 923-1555, www.kaimana.com. At the quiet end of Waikiki, the New Otani Kaimana Beach Hotel has long been a favorite place for kama'aina to put out-of-town guests and also to get away themselves. The hotel's beachside Hau Tree Lanai is open daily for breakfast, lunch and dinner. Kama'aina rate is $116 per room, per night. Aston Waikiki Joy Hotel, 320 Lewers St. 923-2300, www.aston-hotels.com. The Waikiki Joy has 93 rooms with in-room jacuzzi baths and Bose stereo systems. Guests are greeted with a guava-lava smoothie on arrival and get one free hour with a keepsake video in one of the property's 12 karaoke studios. The hotel is intimate, popular with honeymooners and gay-friendly. Kama'aina rates start at $89 per room, per night and include continental breakfast. Aston Coconut Plaza Hotel, 450 Lewers St., 923-8828, www.aston-hotels.com. The 84-room Coconut Plaza has a bed-and-breakfast flavor. A cobblestone driveway leads to a gazebo garden area. Kama'aina rates start at $59 for a studio, per night, and includes continental breakfast. Aston Waikiki Beachside, 2452 Kalakaua Ave., 931-2100, www.aston-hotels.com. The hotel overlooks Waikiki beach and serves a three-course English tea on Saturday and Sunday afternoons. Kama'aina rates start at $95 per room, per night. Royal Garden at Waikiki, 440 Olohana St., 943-0202. Small, quiet, Royal Garden at Waikiki has 202 rooms, two swimming pools, two jacuzzis and two saunas as well as Cascada, a French restaurant and Shizu, a Japanese eatery. Kama'aina rates start at $95 per room, per night. 'Ilima Hotel, 445 Nohonani St., 923-1877, www.ilima.com. 'Ilima has 99 rooms, a mix of studios, one- and two-bedroom suites and a three-bedroom penthouse. Ilima describes itself as family-oriented rather than a boutique hotel, with large rooms and a new conference center (for groups up to 50); 75 percent of hotel guests are returnees. Kama'aina rates start at $95. —Chris Oliver

Steve Winter, general manager of Outrigger Luana Waikiki, says the concept of the boutique hotels resides in the relationship between employee and guest. "The attitude is a desire to do something, not an obligation. It's knowing names, attentive service and ensuring the guest wants to return," Winter said.

Outrigger is converting the former 242-room Waikiki Terrace hotel into a 217-room condotel with an $11 million renovation. The units include studios and one- and two-bedroom apartments. The hotel program is managed by Outrigger to generate income for absentee landlords.

Part of the Outrigger Luana's boutique attraction is its location on Kalakaua Avenue at the Ala Moana end of Waikiki, almost surrounded by Fort DeRussy's 66-acre green belt. "Ocean on one side, city views on the other. There's not a lot of concrete around us, and it's spectacular at night," Winter said.

Luana's units are compact with cleverly built-in appliances; one- and two-bedroom apartments have a kitchen. There is a sundeck and pool, fitness room, coin-operated laundry and an activity desk. There is no restaurant in the building, but there are 15 eateries within a block or two. Ourigger Luana Waikiki, 2045 Kalakaua Ave., 955-6000, www.outrigger.com. Kama'aina rates begin at $126 a night for a studio, $195 for a one-bedroom apartment.

Aqua Bamboo

"Small, comfortable. hip and affordable" is how Lisa Maria Priester describes the Aqua Bamboo on Kuhio Avenue. Priester, 36, an interior designer with Architects Hawaii, stayed there over Valentine's Day weekend after reading about the newly renovated hotel in a travel magazine. "It's not a fancy resort, but they've done a good job," Priester said, viewing the hotel's neutral decor through a designer's eye. She said it has appeal for the contemporary budget traveler.

"Our studio apartment had two double beds and a plasma-screen TV. The lobby is beautifully furnished Indonesian-style and the rates, especially for kama'aina, are great," she said. Priester also liked the little journal in each room in which travelers can record their stories.

"There aren't too many true boutique hotels in Waikiki," said Bamboo manager Joseph Yamaoka, "but we do our best to provide a 'home away from home' experience for our guests." He describes it as B&B intimacy with hotel amenities.

One of three Aqua properties in Waikiki, Bamboo offers guest rooms with at least one private lanai (many have more than one), color television, in-room safe and shower with full tub and kitchen, all renovated in 2001. Amenities include ice and soda vending machines, concierge services, parking (for a fee), swimming pool, jet spa/sauna (at nearby Hyatt Regency for a fee), coin-operated laundromat, sundeck, barbeque grill, garden with pavilion.

Aqua Bamboo, 2425 Kuhio Ave., 922 7777, www.aquaresorts.com. Kama'aina rates start at $89 for a studio.

Pikake Suites

Take any back road in Waikiki, and between high-rise concrete towers are plenty of alternative lodgings. One block back from Kalakaua Ave., behind a big wooden gate, the Pikake Suites, a seven-suite, two-story building, opens this month after renovations, aimed at gay and honeymoon travelers. (It was formerly Ha'eheo Guest House and Magnolia Hotel.)

"We see our property as a comfortable sanctuary," said general manager Michael Lunde. The two-bedroom suites with lounge and small kitchen are elegantly furnished in Balinese style. There is a library/reading area, and a small fountain courtyard and jacuzzi. "Our guests are international as well as from the Mainland. Most will stay around a week," Lunde said. What's special about the place? "Hmmm, it's got to be the staff attitude. We're here to greet guests and ensure they enjoy their stay from the get-go," Lunde said.

Pikake Suites, 2566 Cartwright Road, 778-2283. No kama'aina rates; the two-bedroom suites are $179 a night.

Ohana Reef Lanai

Ohana Reef hotel manager Lester Shim says the 110-room property on Saratoga Avenue offers small-scale, more personal service. "I've worked in larger hotels where there is a "time poverty" problem, Shim said. "There are only so many minutes, with many people demanding your attention. Here at the Ohana Reef Lanai, it's less hectic and we can offer the same services without the hustle and bustle."

The Reef Lanai became the first smoke-free hotel property on O'ahu in November. "We took a risk, especially with business clients — no smoking anywhere — but we thought it was the right thing to do," Shim said. Prohibiting smoking guarantees guests a no-smoking room, something other hotels cannot absolutely promise, he said.

During the early morning in the small lobby looking out on Saratoga across from Fort DeRussy Park, guests can be seen coming and going, ducking into Buzz's restaurant in the hotel for breakfast (the restaurant is smoke-free, too).

The hotel offers a choice of standard, studio and large one-bedroom suites that can sleep families of six, and recently won an editor's choice award from Travel Holiday magazine for best hotel in its price range.

Ohana Reef Lanai, 225 Saratoga Ave. 923-3881, www.ohanahotels.com. Kama'aina rates from $85 per room, per night. A $79-a-night kama'aina special, which includes a free continental breakfast, is available, depending on hotel occupancy.

The Breakers

Mid-morning rain doesn't bother guests at The Breakers, an old Hawai'i-style resort on Beachwalk. In the central courtyard around the swimming pool, general manager Ethel Nada is on hand to chat with guests and suggest indoor activities, but many are content to read on their lanais and wait out the shower.

"Home, friends, family" are words Nada uses to describe the resort's ambience. Nada started out with The Breakers as booking clerk when it opened and has never left. The hotel is celebrating 50 years in business now. She knows her guests personally, 75 percent of whom are return visitors. Many of her staff have been with her for 20 years, she said.

"We consider ourselves an oasis among high-rises," Nada said of the Japanese-style budget resort. "Friends return here each year to meet up."

The Breakers does not market itself as "cool and hip," rather as "gracious Island living." Architecturally, the resort matches the Urasenke Tea House, with which it shares the property.

The Breakers, 250 Beachwalk, 923-3181, www.breakers-hawaii.com. No kama'aina rates; room rates begin at $91 a day, single; $94 a day, double.