Read article : Perfect Location - Review of Beresford Hotel, Dublin
Thank you for taking the time to write to us your review.
We were happy to read about your positive comment about the colleague who helped you when you checked-in.
We apologize about the overall experience you had during your stay. As you mentioned you work in the same business industry, you may understand as well that having processed your reservation in our system right after this was confirmed online on Easter Sunday afternoon, we had very fable options to change a room that was not of your satisfaction.
Having said already that we work in the same business, you may also know that for particular requests it is possible to add a comment when a booking is made online. Then the hotel tries as much as possible to follow the guests’ preferences according to the availability.
Please allow me to inform you that the hotel is quite characteristic and offers different type of rooms and styles. Sometimes it might be difficult to show the whole variety of room styles available.
The room you stayed in is on the ground floor in the Georgian wing of the hotel and the style of the room follows the one of this particular area. Although the flooring around the room is wooden, the room is located towards the end of the corridor. It is not facing the street and for this reason we consider it a quiet room. More in particular, this room has no guest rooms underneath or aside but just a room above. If you experienced noises that exceeded an acceptable level we believe we might have investigated for you at the time, if you had mentioned it, like when the change of room was asked.
With regards to your notes and the pictures related to the bathroom, we pride ourselves on the cleanliness of our rooms. As we apologize for the shower head consumed yet functional, we have already replaced it. The drain of the shower showed in your picture has the chrome discoloured from cleaning products but not is not peeling off nor is cracked.
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