Showing posts sorted by relevance for query Consumer Reports News. Sort by date Show all posts
Showing posts sorted by relevance for query Consumer Reports News. Sort by date Show all posts

Thursday, November 23, 2017

Tips for bath time safety

Read article : Tips for bath time safety

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Consumer Reports News: July 20, 2009 11:03 AM

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Anyone who’s bathed young children knows it can be a lot of fun, if a bit messy. But getting splashed isn’t the only thing to watch out for at bath time. Accidental injuries in bathtubs or shower units account for about 43,600 visits to U.S. emergency rooms every year, with slips and falls accounting for around 8 in 10 accidents, according to research from the Nationwide Children’s Hospital in Ohio.

Kids age 4 or younger are most at risk of injury, and bath tubs account for more injuries than shower units. A combination of slippery surfaces, water, and hard edges, such as faucets, can spell disaster for small children who are still a bit wobbly on their feet.

Children that age tend to hit their faces or heads when they take a tumble, doctors say, because they haven’t the strength to break their fall with their hands or arms, and they have a relatively high center of gravity. The study found that cuts and bruises to the face or head were the most common injury.

Doctors say there needs to be more research to establish standards for safe, nonslip surfaces for bath tubs and shower units. They say these types of accidents often happen too fast for the parent or caregiver to react, even when they’re keeping a close eye on bath time.

What you need to know. The doctors who did the study made these recommendations for safe bath times:

  • Consider installing grab bars in the tub
  • Use nonslip mats both inside and outside the shower unit or tub
  • Make sure glass shower-unit enclosures are shatterproof
  • Check water temperature carefully
  • Always supervise young children in the tub or shower.

—Anna Sayburn, patient editor, BMJ Group

ConsumerReportsHealth.org has partnered with The BMJ Group (British Medical Journal) to monitor the latest medical research and assess the evidence to help you decide which news you should use.

Get more tips on keeping your baby safe during bath time, and for more news and research on children's health, sign up for our free Child and Teen e-newsletter. 

Wednesday, March 28, 2018

How to Repair a Broken or Scratched Apple Watch, or Get a Replacement

Read article : How to Repair a Broken or Scratched Apple Watch, or Get a Replacement

Will Apple replace my Apple Watch if it gets smashed? Or would I be able to repair the screen myself?

Just days after the wearable launched, heartbroken owners were posting images of broken Apple Watches online. Call it sod's law or bad luck, but when you wear something every day there's a decent chance it will get damaged before long. They're sturdy devices but they're not invincible.

But chin up: if your Apple Watch has got scratched, smashed or water-damaged, if its back plate has come off or any other form of damage has occurred, you've come to the right place. Whatever's gone wrong with your Apple Watch, there's hope for getting it repaired or replaced (you might even get a first-gen model replaced by a Series 1), and in this article we'll try to help you through that process.

A separate issue that some owners have complained about is poor battery life. Happily we have another article to deal with that: How to make Apple Watch battery last longer. And for issues with unresponsive rather than physically damaged Apple Watches, you should read How to fix an Apple Watch that's not working.

Read next: Best Apple Watch apps | Best Apple Watch games

Apple Watch screen damage

The Apple Watch shouldn't break easily. The glass is strengthened: in the case of the Apple Watch Sport the watch face is made from Ion-X glass, while the standard Apple Watch and Apple Watch Edition feature a Sapphire crystal front - this is supposed to be the hardest glass known to man.

Sure enough, the Sapphire models seem to be coping better with the wear and tear of daily life as a high-end wearable, with slight scratching about the worst we've seen among normal usage scenarios. (That doesn't mean your Apple Watch Edition won't shatter tomorrow, of course, but the chances seem to be in your favour.) The Sports models, on the other hand, have been documented in quite a few cases as sustaining more visible damage: smashed glass and the like.

We mentioned normal usage scenarios just then, and you might be wondering what abnormal usage might look like. Well, how about the drop-tests run by TechRax on YouTube? They found that the Apple Watch "will smash if you throw it face-down at the floor". Which answers that question if you were wondering.

Should you smash your Apple Watch screen, whether or not you were hurling it at the floor at the time, it seems in principle to be fairly easy to replace the screen - very shortly after the launch iFixIt took the watch apart and found that the screen was easy to remove and replace. See below for more information about iFixIt's tests.

Mind you, it's possible that it may not be as easily scratched as some reports have suggested. In a video (embedded below) Consumer Reports was only able to scratch the Apple Watch Sport screen after some pretty extreme efforts, and the site claimed they couldn't scratch the Sapphire screen on the stainless steel Apple Watch at all.

Read next: Best tools for repairing & upgrading Macs & iPhones

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If your watch has got damaged, you may wish to jump ahead to our section How to get Apple to replace a broken Apple Watch.

Strap damage

As well as damage to the all-important watch face, the stainless steel Milanese loop strap has been cited as a possible weak link: you'll observe that it appears slightly scuffed up in the picture below. This isn't all that surprising, because stainless steel can scratch quite easily. And at least the Apple Watch's straps are easily replaceable. (See our roundup of the best Apple Watch straps for advice on that front.)

In any case, this YouTube video suggests that you can fix any scratches on the Milanese loop strap using a stainless steel polish you can pick up in a hardware store.

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Is it possible to repair it yourself?

iFixit rapidly took the Apple Watch apart to see how easy it would be to fix if anything went wrong with it, and the news was mixed. While the screen is simple to remove and replace, repairs to other component parts may be distinctly problematic.

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iFixit said: "Despite rumours (and hopes) of an upgradable product, the difficulty of removing the S1 alone casts serious doubt on the idea of simply swapping out the internals."

As for whether the Apple Watch will be upgradable in the future, iFixit says: "Stripping out the internals will be difficult and time-consuming - not the sort of thing your local Genius is equipped to handle, but we suppose Apple could provide a mail-order option."

Overall, iFixit gives the Apple Watch a repairability score of 5 out of 10, noting that at least the watch band is easily removed and swapped for a replacement; the screen can be removed (which is good news for anyone who has already smashed theirs) and the battery can also be removed quite easily.

However, iFixit notes that removing components is "essentially impossible" as they are soldered onto the back of the S1 and this "fully encased S1 system" makes board-level repairs impossible.

If your watch has got damaged and you don't feel able to repair it, you may wish to jump ahead to our section How to get Apple to replace a broken Apple Watch.

Water damage

The Apple Watch Series 2 officially has "a water resistance rating of 50 metres under ISO standard 22810:2010". It's fine to wear it in the bath or shower, and for shallow-water swimming. The company does warn, however, that "Apple Watch Series 2 should not be used for scuba diving, waterskiing or other activities involving high-velocity water or submersion below shallow depth."

The first-gen Apple Watch is a less clear-cut case. While Apple doesn't recommend submerging this device in water, many owners have discovered that it is water-resistant to a certain extent.

The original Apple Watch actually has an IPX7 rating, which means the Apple Watch can withstand up to 30 minutes of submersion in up to a metre of water.

Apple has not really promoted the Apple Watch as waterproof, which has led to some surprise that it is. This YouTube video shows that the watch can be used in a shower and swimming pool. While the watch continued to work underwater, the touch screen wasn't so responsive when wet, but that's surely to be expected.

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The waterproof element isn't surprising: even Apple CEO Tim Cook admitted to wearing his first-gen watch in the shower. Apple evidently decided not to claim that the watch is entirely waterproof, perhaps afraid of the legal wrangling that could ensue.

What to do if your Apple Watch gets water-damaged

We're working on the assumption that the Watch won't get water-damaged as long as you stick to Apple's guidelines - which essentially call for you to keep it from being immersed in water. However, given that the IPX7 rating indicates that the Watch can withstand being left in a metre of water for half an hour, getting the Watch a little bit damp shouldn't do any serious damage.

But if you do have problems with a water-damaged Apple Watch, the best thing to do would be to follow our tips for rescuing a water-damaged iPhone. Read: How to dry out, rescue and fix a water-damaged Apple iPhone.

In our tests with the iPhone we got the phone very wet and then used various methods to dry it out, from the famous 'Rice Trick' to a slightly more scientific use of gel sachets. The uncooked rice should absorb the moisture effectively but may get dust or detritus into exposed ports, whereas silica gel packets - the kind that come with some electronic components, particularly if they've been shipped from a country with a humid climate, or with handbags - do a fine job over a number of hours.

Give your Watch a few days in its pile of rice or gel sachets for a few days and then see how it fares.

If these tricks don't succeed, you may wish to jump ahead to next section How to get Apple to replace a broken Apple Watch.

Getting it repaired or replaced

If there is a genuine fault with your Apple Watch - perhaps the battery doesn't charge properly, or the screen glitches - this will be covered by the warranty and Apple will replace the watch, as long as you can prove you haven't tampered with it. Your watch will be covered by a warranty for one year. Contact Apple and they'll see you right.

Note that Apple may not replace your damaged Apple Watch with the same model - and this is actually good news. The company has announced that in some cases and some countries, its staff will replace first-gen Apple Watches with Series 1 models (not the most recent Series 2, but still a newer and more advanced device with a faster processor).

Even if the warranty has expired you may still be able to get Apple to help for free. If the back plate has separated from the body of a first-gen Apple Watch, for example - this appears to be a known potential issue with that model - then the company will repair the device free of charge up to three years after the initial purchase.

You don't get anything for nothing, though, so ordinarily we wouldn't expect Apple to replace a damaged Apple Watch that you've dropped - just as nobody should expect Apple to replace their iPhone if they break the screen through their own carelessness. Read: Will Apple replace my iPhone?

Legal rights & precedents

What about if a scratch or crack appears and you're sure you didn't drop the watch or do anything reckless? Will Apple believe you? A recent court case offers some hope here. Mr Gareth Cross, a British man from Aberystwyth, took Apple to the small claims court after the company wouldn't replace or refund his cracked Apple Watch. (They said the damage wasn't covered under warranty.) The court found in his favour and required Apple to pay Mr Cross the cost of the watch plus court fees.

Whether you want to go through the same legal process is debatable: as Mr Cross himself acknowledged, the case became "a little stressful" and lasted six months. But it's possible that the precedent this sets will make Apple more inclined to offer refunds and repairs in future. We shall see.

AppleCare

In any case, if you're particularly clumsy, you can buy insurance from Apple that will cover your Apple Watch if it does get damaged. We discuss AppleCare in this article: Is AppleCare worth it? To see what you legal rights are read: Is Apple mis-selling AppleCare to UK?

If you decide to get AppleCare, there's an AppleCare+ plan for all the Apple Watch models. The AppleCare+ cover for the Apple Watch will cost £69 and AppleCare+ for the Apple Watch Sport costs £49. The plan will extend the watches warranty to two years and grant you up to two accidental damage claims (although if you do damage your watch you will have to pay an excess of £49 for Apple Watch Sport, and £55 for Apple Watch.

If you want Apple Care for your Apple Watch Edition it will cost £1,500, and there is a £700 excess should you damage the watch due to your own carelessness, but you might consider that small change if you've just laid out £13,500 for your posh watch.

In the US Apple also has three AppleCare+ plans that'll cover both your Watch and your iPhone, presuming your phone is less than six months old. Unfortunately those plans are not available in the UK.

You can purchase AppleCare here, but you don't have to purchase it at the same time as you buy the Watch.

Read next: Latest Apple product recalls and free repair programmes

Wednesday, May 24, 2017

Is water the next 'drug' for Mexico’s cartels?

Read article : Is water the next 'drug' for Mexico’s cartels?

Aug 14, 2017

Tamara PearsonA pipa, or water truck, filling up the underground well for shops in Puebla city. Credit: Tamara Pearson

It's rainy season here in Puebla, Mexico, and water is dripping through my concrete roof, taking chunks of plaster and paint from the ceiling with it. Ironically, we still don't have enough running water to shower everyday. Other people here have no running water at all, and our drainage system is in a state of utter abandonment.

Yet we all pay 10 times the rates of the rest of Mexico, because here in Puebla – unlike the rest of the country – our water is privatized. What's more, the men at the helm of the consortium that run it are a collection of corrupt millionaire and billionaire businessmen who have allegedly laundered money for some of the region's biggest drug cartels.

Throughout much of Mexico large, usually black, tinacos (water tanks) dot the roof tops of our concrete slums and towns. A lot of us have running water for just 15-30 minutes, twice a week, so we fill up the tinacos to cover the rest of the time. Many of the older tanks are made of asbestos, while the newer ones are a solid black plastic. A friend who lives around the corner has only a large container of water in his bathroom, while those in wealthier areas often have underground storage and much more regular water.

Most of us, however, have just 400 litres of water to last the household a week. In the US, a single person consumes that amount per day. In my home, we wash our clothes in a bucket, recycle that water to flush the toilet, collect the water from the shower for flushing, and only flush around once or twice a day. Showers are quick and had every three days or so.

My water bill is 630 pesos per month, while in neighboring Tlaxcala state, people pay 50 pesos per month. Everyone here has stories of being unfairly charged for water, or of going without any water for a year or two – despite constant complaints to the water company, Aguas de Puebla.

I was duly awarded a debt of 115,000 pesos when I first moved into my tiny apartment, located in the poor side of inner-city Puebla. For perspective, that's nearly four years’ worth of minimum wage. I spent four months battling the water company to get that corrected – spending 45 minutes each way on public transport to talk to them directly in their head office, and ringing them on a daily basis. Each time, they asked me to bring in more documents, placing the paperwork burden on me, instead of on themselves as the ones who made the mistake. They gave me excuses and promises that it would be resolved in three weeks’ time and to come back then, and even redirected me to other departments – ‘I'll put you through to water meters, maybe they can help with your case.’

Ultimately, some firm phone calls to the head of public relations of the company, with support from an incredible journalist friend, saw me meeting directly with PR, finally, the figure was fixed in their system in a matter of minutes. At the time, I put it down to the bureaucratic, inhumane habits of private corporations, but later I would realize just how much more sinister the problem was.

Tamara PearsonWater tanks on the rooftops of inner-city Puebla. Credit: Tamara Pearson

Illegal privatization

‘Baja California was the first state in Mexico to plan to privatize its water, but protests and resistance stopped that. Puebla was the second state,’ Fernando, an indigenous water activist in the Peoples Against the Privatization of Water group told me. He asked that I not include his last name, given the arrest warrants pending on a number of water activists, and the risk involved.

In 2013, the Puebla state government justified the privatization of water by arguing that the incoming company would invest the money necessary to improve the service, eliminate leaking pipes that saw 30 per cent of all water lost, and expand the reach of piped water. It passed the Water Law, that would allow the new company to set prices without oversight and to hire other private companies, and put out a call for bids in September that year. The government awarded the bid to Concessions Integrales, also known as Aguas de Puebla, three days before the consortium was actually formed and legally able to participate in a bid for tender. Though the governor had talked about a 30 year deal, that was extended to 60 years.

Narco business

No one imagined that one of the main companies behind Enrique Peña Nieto's presidential election campaign in 2012 would ultimately end up running Puebla's water supply system, in a consortium made up of other corrupt and scandalous companies.

Monex, Epccor, and Grupo Financiero Interacciones are the main companies involved in Aguas de Puebla, though reports of their exact shares in ownership vary. Monex itself told the press that it owned a ‘third’, but added that exactly who has how many shares was a ‘banking secret’.

Monex made news at the time for running Peña Nieto's campaign strategy of buying votes through the distribution of pre-paid cards, and funneling money to his campaigning fund. Reports suggest that this money, however, likely came from the Juarez Cartel – one of the oldest and most powerful criminal organizations in the country.

Mexico's election court ultimately ruled that there hadn't been any fraud, but many are skeptical of this ruling because Mexico's courts are known for their extremely high levels of corruption and political interference. Additionally, it wasn't the first time that Monex had allegedly been involved with major drug cartels. An investigation conducted by newspaper Reforma found a working relationship with the Arellano Feliz cartel in 2003, and with the Colombian cartel, Valle del Norte, in 2006. In 2008, Spanish authorities found that the Beltran Leyva cartel had changed some 78 million euros through Monex and a company called Intercam.

Epccor is owned by Juan Gutierrez, who is also president of Aguas de Puebla, and who also owned the company Gutsa, a key financial backer of the 1994 PRI presidential campaign (Peña Nieto's party). Gutierrez's companies have been repeatedly fined for mismanagement. Epccor, with it connections in the government, regularly receives contracts for public works like hospitals, roads, and airports; consistently spends more than it originally declared in its budget, and delays completion by years. The most recent case was a hospital which has spent nine years so far under construction, and still isn't finished.

Grupo Financiero Interacciones, run by the infamously corrupt and excessive rich Hank family, has strong links to the PRI and to the Juarez Cartel. Grandfather Hank, Carlos Hank Rhon, is a billionaire, and his family has been the subject of numerous reports of drug laundering on a massive scale, as well as assisting cartels with drug shipments, and large-scale public corruption. A World Policy Report from 1995 went so far as to describe Carlos Hank as the "primary intermediary between the multinational drug trafficking enterprises and the Mexican political system,” and Hank has been investigated for money laundering by Mexican, Swiss, and French judges.

One key strategy Hank is alleged to have used, was to buy food products with the money cartels made from selling cocaine in the US. Hank's companies had a monopoly on these food products, which they then sold back in Mexico. The Hank family has also colluded with Mexican state authorities to gain permits for their rooster fighting and horse racing, and to get significant debts pardoned. Son Jorge Hank Rhon has also been accused of using the gambling business for drug trafficking links and to launder money.

Tamara PearsonAn Aguas de Puebla office. Credit: Tamara Pearson

A broken system

With corrupt narcos running Puebla’s water, it's no surprise that the system is beyond dysfunctional. People have accused the company of charging for non-existing debts, of water supply issues and random bill increases, and of charging up to 3,000 pesos (a good month's wage) for meters to be installed. Some areas are supplied with contaminated water, whole suburbs have gone without water for weeks, the company charges to check people's broken connections, and people report that their meters aren't working but the company refuses to repair them and keeps charging an incorrect rate. People facing errors like mine tend to wait a year for a resolution, if they get any at all.

In May this year, communities from the south of the city protested and closed roads after going weeks without water, while Aguas de Puebla still charged them for it. They said that when they did get water, it ‘smelt bad and was yellow,’ while other communities went for three months without water because the company couldn't be bothered to fix the pump.

Businesses have also complained about large bills, pointing out at least six companies in the city that have monthly bills that amount to millions in pesos, ‘without a clear explanation why,’ they told a press conference.

Internally, workers at Aguas de Puebla have also complained stating that they were threatened with being fired on a daily basis and weren't paid promised bonuses. They said they were told not to inform people how rates were calculated, leading to people paying more than they should and they also claimed that the company had cut the petrol budget for company vehicles by 60 per cent, making it difficult for workers to go out and do repairs.

Aguas de Puebla does roll out the red carpet for some of its clients, however. ‘Many years ago, governor Mario Marin signed an agreement with Nealtican and Santa Maria Acuexcomac – towns in the valley of the Popo volcano – for their water,’ Fernando said. In exchange, the towns got sports courts and roads, but their good quality water is delivered by Aguas de Puebla to the wealthy part of town – Angelopolis, while ‘the worst water goes to the poor suburbs, where there's scarcity.’

Tamara PearsonJugs of water for sale. Credit: Tamara Pearson

Nothing lives without water

‘We can live without petrol, without electricity, but not without water. The government and the companies it colludes with think to themselves, if petrol is hugely profitable, how much money can you make from water?’ Fernando explained.

Indeed, even before the narco companies took over our water, it was already a big-profit industry and essentially privatized. Those facing water shortages, and those who can't drink their piped water, are forced to buy bottled water from private companies.

In 2014, Mexico was the largest consumer of bottled water in the world with almost US$8 billion in revenue that year and 234 liters consumed on average per person annually. The companies dominating the bottled water industry here are Danone (47 per cent), Coca-Cola (19.4 per cent) and Epura (7.1 per cent). Many people buy water in 20 litre jugs, or garafones, and in that case, small, local water providers account for around half of the market.

People lacking piped water will also pay pipas – large trucks that look a bit like tanker trucks – to pump water into their roof-based plastic water tanks. In Mexico City, some 40 per cent of water distributed this way is sold illegally.

The bottled water companies have also waged marketing campaigns to promote distrust in the quality of piped water.

Across Mexico, some 9 million people have no water pipes in their homes and a further 13 million people have piping, but the water is contaminated and leads to skin conditions and gastrointestinal infections. Seventy-five percent of the population live with water scarcity, but big business won't be offering a hand any time soon.

Tamara Pearson is a long time journalist based in Latin America, alternative pedagogy teacher, and author of The Butterfly Prison. She blogs at Resistance Words.