Top 12 Reviews and Complaints about American Standard Walk-in Baths

Read article : Top 12 Reviews and Complaints about American Standard Walk-in Baths

Ordered and gave a down payment on a walk in tub on July 5 2017. Was told by salesman they schedule installation out 4 weeks but most people receive theirs within 2. Mine was scheduled 6 weeks out. At 4 weeks out received a call from the contractor asking if it was ok if they bumped me up because his guys did not have any jobs right then. I said yes the sooner the better for my ailing dad. He was going to have American Standard's scheduling call because he is a subcontractor.

Two days later he calls to see if they called. I said no. The next time I hear from American Standard is August 16 the day before my original installation date informing me the contractor has quit. They were flying into Seattle for interviews and would let me know when it would be installed. Never heard back. I called Leah at the end of August to see the status. Was told she would email scheduling and they would contact me. I have been back in contact with Leah at least 2 times a week with the same answer "I will email my supervisor, scheduling, new contractor and have them call you". So tired of the runaround.

Called Wednesday September 20 and left a message to send my deposit back. I was done. This morning September 22 I get a call from Chad. "So sorry you are having problems. We dropped the ball. It's not your fault." Obviously not my fault since they have my $. "You are entitled to your money back but if I can get your tub installed in the next few days would you be ok with that." "Yes I want the tub." He said he would call back by the end of the day. Just heard from Chad and since I live in a smaller town they can not bump me up because they feel they would lose 2 other tub installations in the Seattle area.

In other words who cares who ordered first, who put a down payment first and who has been waiting longer. They have the salesman stating they want the best for their customers in safety, health benefits and overall customer service. I cannot say how the product holds up to safety and health benefits but their customer service is the worst I have ever dealt with. Now I have an 82 year old father who has been telling everyone about his new walk in tub and I have to start from scratch with another company to get him one. I also have no idea how long they will take to get me my down payment refund because I'm entitled since I was not the one who broke the contract. Hopefully Chad will read this since he laughed when I told him that they might lose a couple of sales after I write a review and post it on social media.

Top 19 Reviews and Complaints about Bathing Solutions

Read article : Top 19 Reviews and Complaints about Bathing Solutions

The really EVIL thing about this company is that they sent their sales rep to my mother's home, then refused to leave until they had processed her debit card for a deposit of over £1,000 for an overpriced walk-in bath. That's right! The sales rep took my mother's card details and rang the payment through to Head Office immediately. The money was out of her account and into theirs within minutes.

My mother, who is 80 and disable, was alone dealing with all this - getting hoodwinked by the sales spiel. When she described it to me, it bore all the hallmarks of the typical 'pressure sell', including befriending my mother and getting on first name terms with her and the worn out cliche of artificially inflating the product price in order to offer massive discount savings that are "only available if you sign up today" [NB: the original price was supposedly £14,000 for a bath, which was then reduced to just under £7000. Still massively overpriced when you can buy excellent quality walk-in baths online for around £1000].

My mother immediately realised her mistake and asked me to ring to cancel the order the next day - well within the 14 day cooling off period. I rang and spoke to somebody in the Accounts Dept. called Tracy ** who wanted to know the ins and outs of why the order was being cancelled and also tried to push the finance packages that they have available. After declining all of the 'payment options' available, I was eventually told that my mother would have to complete a cancellation slip attached to the paperwork that the rep left behind and send it over to her in the Accounts Dept. I asked if this could be scanned and emailed and she said "yes". So, I had to go all the way over to my mum's to collect her completed cancellation slip and then scan and email it over.

I rang Tracy ** and she confirmed that she had received it. This was just 6 days after the sales visit, so still well within the cooling off period. I stated in both the email and in my telephone conversations with Tracy ** that my mother had used an overdraft facility - on which she pays interest at a daily rate - to make this deposit payment and was keen to have the deposit refunded ASAP. Tracy ** informed me that it would be refunded in 3-5 days. 20 DAYS LATER, THERE IS STILL NO REFUND and Tracy ** does not accept my calls or respond to the numerous messages left for her. Instead it's down to Jess who answers the phone to make up excuse after excuse as to why Tracy hasn't rung back.

My mother is so ill with this that she is now laid up in bed and her weekly District Nurse visits have become daily. She is saying that she will probably have to get bailiffs to collect the money, which in turn has my husband furious and he just wants to go down to the offices with a few of his mates and collect the money in person. The worry of him just up and doing that (which is highly likely) is then very stressful for me if it all gets out of hand once he gets down there. ALL IN ALL, AN ABSOLUTELY VILE EXPERIENCE WITH A VILE COMPANY. DO NOT TOUCH THEM WITH A BARGE POLE.