Top 19 Reviews and Complaints about Bathing Solutions

Read article : Top 19 Reviews and Complaints about Bathing Solutions

The really EVIL thing about this company is that they sent their sales rep to my mother's home, then refused to leave until they had processed her debit card for a deposit of over £1,000 for an overpriced walk-in bath. That's right! The sales rep took my mother's card details and rang the payment through to Head Office immediately. The money was out of her account and into theirs within minutes.

My mother, who is 80 and disable, was alone dealing with all this - getting hoodwinked by the sales spiel. When she described it to me, it bore all the hallmarks of the typical 'pressure sell', including befriending my mother and getting on first name terms with her and the worn out cliche of artificially inflating the product price in order to offer massive discount savings that are "only available if you sign up today" [NB: the original price was supposedly £14,000 for a bath, which was then reduced to just under £7000. Still massively overpriced when you can buy excellent quality walk-in baths online for around £1000].

My mother immediately realised her mistake and asked me to ring to cancel the order the next day - well within the 14 day cooling off period. I rang and spoke to somebody in the Accounts Dept. called Tracy ** who wanted to know the ins and outs of why the order was being cancelled and also tried to push the finance packages that they have available. After declining all of the 'payment options' available, I was eventually told that my mother would have to complete a cancellation slip attached to the paperwork that the rep left behind and send it over to her in the Accounts Dept. I asked if this could be scanned and emailed and she said "yes". So, I had to go all the way over to my mum's to collect her completed cancellation slip and then scan and email it over.

I rang Tracy ** and she confirmed that she had received it. This was just 6 days after the sales visit, so still well within the cooling off period. I stated in both the email and in my telephone conversations with Tracy ** that my mother had used an overdraft facility - on which she pays interest at a daily rate - to make this deposit payment and was keen to have the deposit refunded ASAP. Tracy ** informed me that it would be refunded in 3-5 days. 20 DAYS LATER, THERE IS STILL NO REFUND and Tracy ** does not accept my calls or respond to the numerous messages left for her. Instead it's down to Jess who answers the phone to make up excuse after excuse as to why Tracy hasn't rung back.

My mother is so ill with this that she is now laid up in bed and her weekly District Nurse visits have become daily. She is saying that she will probably have to get bailiffs to collect the money, which in turn has my husband furious and he just wants to go down to the offices with a few of his mates and collect the money in person. The worry of him just up and doing that (which is highly likely) is then very stressful for me if it all gets out of hand once he gets down there. ALL IN ALL, AN ABSOLUTELY VILE EXPERIENCE WITH A VILE COMPANY. DO NOT TOUCH THEM WITH A BARGE POLE.